Using your card

 

In Branch

Online

Phone

Mobile App

Get a card Yes, click here for details. Yes, click here to order now. No No
Top up (also known as reload) Yes# (If the card was bought in a branch) Yes (click here to top up) Yes Yes
Move money from one Currency to another No Yes, via 'My Account' Yes  Yes 
Get a PIN reminder No Yes, via 'My Account' Yes  No
Check my balance Yes Yes, via 'My Account' Yes Yes 
Get back the money I haven't spent (cash out) Yes# (If the card was bought in a branch) No Yes  No 
Tell you my card is lost/stolen/damaged Please call Card Services straight away. Click here for Card Services contact numbers.

 

#Turkish Lira, Swiss Franc and Emirati Dirham not currently supported at Tesco Travel Money Bureau for load, reload and cash outs.


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